Improve Border Intelligence Program with Enhanced Training and Analytics: Evaluation – National

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Border intelligence program needs better training, analytics: evaluation - National



“Improving the effectiveness of intelligence programs at Canada’s border agency is crucial for combating various criminal activities, from firearms smuggling to human trafficking. An internal evaluation has highlighted the need for better training and information-processing tools in order to enhance the capabilities of intelligence analysts and officers at the Canada Border Services Agency (CBSA).

Training and Tools Gap
The evaluation report, conducted between March 2021 and March 2022, identified a significant gap in access to training for intelligence personnel. Core training programs were only available through external providers such as the Privy Council Office and the Canadian Police College. This lack of in-house training poses a risk to the agency in terms of liability and employee performance issues.

Additionally, there was a perception that the program lacked the technological capacity required for efficient operations. Many regional employees reported a lack of access to basic tools for analyses and investigations, as well as the agency’s secure network. To address these issues, it is essential to provide intelligence staff with the necessary tools to leverage data analytics and streamline intelligence production.

Measuring Effectiveness
While the program’s efforts have led to the disruption of criminal activities, the evaluation found it challenging to measure the extent of this impact. Despite this, stakeholders expressed satisfaction with intelligence products such as threat profiles, target profiles, lookouts, and bulletins. There is a general consensus that the program plays a vital role in supporting agency operations.

Moving Forward
In response to the evaluation findings, the CBSA is enhancing partnerships across the government to make core training more accessible. The agency’s college has signed agreements to ensure course offerings are available to the intelligence community. Furthermore, they are working on a digital roadmap to identify emerging technologies and data gaps, as well as developing business intelligence and data analytics models.

Conclusion
Improving training and information-processing tools within the intelligence program at Canada’s border agency is essential for enhancing effectiveness in combating criminal activities. By addressing the gaps in training accessibility and technological capacity, the agency can better support its intelligence analysts and officers in their efforts to protect national security and combat smuggling and trafficking. It is imperative to invest in continuous improvement and innovation to enhance the capabilities of the intelligence program and safeguard Canada’s borders.”



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