BC Ferries reveals plan for improved reliability ahead of busiest summer yet

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BC Ferries lays out roadmap for better reliability ahead of ‘busiest summer ever’



“BC Ferries is setting sail towards a smoother and more reliable summer season, aiming to minimize cancellations and improve service as the Victoria Day long weekend looms on the horizon. With projections of a record-breaking summer in 2024, accommodating an estimated 8 million passengers and 3.2 million vehicles between June and September, the ferry service is gearing up for a busy period ahead.

Addressing Past Challenges

Recent summers have not been without their challenges for BC Ferries, as cancellations due to mechanical issues and crew shortages have marred key long weekends in the past. However, Jeff Groot, spokesperson for BC Ferries, expresses optimism about the upcoming season, stating, “We’re in a much better place in how we can bring customers the reliability they need.”

Improving Maintenance and Recruitment

To bolster reliability, BC Ferries has tightened its maintenance schedule and plans to have all vessels ready for operation by mid-June. Moreover, the company is increasing sailings by 350 this summer and offering substantial wage boosts to attract and retain staff. Darren Johnston, BC Ferries’ vice-president of marine operations, highlights the efforts to stabilize the workforce by hiring new employees, setting the company on an “upward gradient” towards a more secure future.

Reducing Risk and Enhancing Communication

Cancellations stemming from crew shortages decreased by 44% in 2023, illustrating progress in mitigating operational disruptions. While some risk remains inevitable, BC Ferries remains committed to continuous improvement. The company has introduced various changes to enhance communication with customers, including a new “current conditions” webpage, live webcams at terminals, vessel trackers, improved service notices, and more reduced fare sailings during off-peak hours.

Towards a More Affordable Service

In a bid to make travel more affordable, BC Ferries will eliminate the four-percent fuel surcharge from all routes starting June 1. These measures aim to enhance customer experience, improve transparency, and foster a more reliable and affordable service for all passengers.

Conclusion

As BC Ferries charts a course towards a busy summer season, the focus on reducing cancellations, improving maintenance, enhancing communication, and offering more affordable travel options demonstrates a commitment to delivering a smoother and more reliable ferry service. With the anticipation of record-breaking passenger numbers, the company’s efforts to address past challenges and navigate towards a more stable future are crucial for ensuring a positive travel experience for all.”



Reference

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